Shipping Policy

We dispatch our orders directly via our KHI warehouse located in DHA phase 7.

Please allow 2-4 working days after dispatch for deliveries in Pakistan, and 6-8 working days for International deliveries.

Failed Delivery

If the package cannot be delivered to the given shipping address due to absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Russet) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items not received but tracking shows delivered

Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address.